Privacy Policy

Introduction

This Privacy Policy explains how we collect, use, store, and disclose information, including personal and technical data, when you use our website and eSIM services. By accessing or using our services, you agree to the practices described in this policy.

Information We Collect

We collect the following types of information:

1. Personal Information

Personal information includes data that can identify you as an individual, such as:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Payment confirmation details

We collect this information only when you voluntarily provide it, such as when purchasing an eSIM, contacting us, signing up for updates, or requesting support.

2. eSIM & Telecom-Related Information

To deliver eSIM connectivity services, we may collect and process technical and operational data, including:

  • eSIM ICCID

  • Device model and compatibility information

  • Activation and deactivation status

  • Network and country of usage

  • Connectivity logs and performance data

This data is used strictly for service delivery, troubleshooting, fraud prevention, and compliance with telecom regulations.

3. Non-Personal Information

We automatically collect non-personal data such as:

  • Browser type

  • Device type

  • Operating system

  • IP address

  • Website usage and browsing activity

This information is collected through cookies and similar technologies to improve our website performance and user experience.

How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain our website and eSIM services

  • Activate and manage your eSIM connection

  • Process payments and prevent fraudulent transactions

  • Communicate with you regarding your orders or inquiries

  • Send marketing or promotional messages only with your consent

  • Improve our website, services, and customer experience

  • Analyze usage patterns for performance and security

  • Comply with applicable legal and regulatory requirements

Payments & Financial Information

Payments may be processed through third-party payment gateways, including but not limited to:

  • bKash

  • Nagad

  • Rocket

  • SSLCommerz

  • Stripe

  • PayPal

We do not store credit/debit card details or mobile banking credentials. All payment transactions are handled securely by the respective payment service providers.

Sharing of Information

We may share limited information with:

  • Trusted service providers (hosting, analytics, customer support)

  • Licensed telecom operators and eSIM infrastructure partners

  • Payment gateway providers for transaction processing

All third parties are contractually obligated to keep your information confidential and use it only for the intended purpose.

🚫 We do not sell or rent personal data to third parties for marketing purposes without your explicit consent.

International Data Processing

Our services are available to customers worldwide. Your data may be processed or stored on secure servers located in Bangladesh or other countries through trusted cloud service providers.

We ensure appropriate safeguards are in place to protect your data regardless of location.

GDPR & International User Rights

If you are located in the European Economic Area (EEA), you have rights under GDPR, including:

  • The right to access your personal data

  • The right to correct inaccurate data

  • The right to request deletion of your data

  • The right to withdraw consent at any time

To exercise these rights, you may contact us using the details provided on our website.

Data Retention

We retain personal and technical data only for as long as necessary to:

  • Provide our services

  • Meet legal, regulatory, or accounting requirements

  • Resolve disputes and enforce agreements

Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no online platform or internet transmission can be guaranteed to be 100% secure.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyze traffic and usage patterns

  • Personalize user experience

You may control cookie settings through your browser preferences.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us through our official website.