Terms of Service

1. Acceptance of Terms

By accessing or using the PIO SIM website and services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

2. Service Description

PIO SIM provides digital eSIM services that allow users to access mobile data connectivity without a physical SIM card. eSIM services are delivered digitally and require compatible devices.

3. Eligibility

You must be at least 18 years old to purchase or use PIO SIM services. By using our services, you confirm that you meet this requirement.

4. eSIM Activation & Usage

  • eSIMs are delivered digitally after successful payment.

  • Once an eSIM is successfully registered, activated, or installed, it is considered used.

  • Device compatibility is the customer’s responsibility. PIO SIM is not liable for issues caused by incompatible or unsupported devices.

  • eSIM usage depends on network availability, country coverage, and local telecom conditions.

5. Payments

  • All prices are displayed on the website and may change without prior notice.

  • Payments are processed via secure third-party payment gateways including bKash, Nagad, Rocket, SSLCommerz, Stripe, and PayPal.

  • PIO SIM does not store any payment credentials.

6. Refund & Cancellation

Please refer to our Refund Policy section below for detailed refund conditions.

7. Prohibited Use

You agree not to:

  • Use the service for illegal activities

  • Attempt to misuse, resell, or manipulate eSIM services

  • Interfere with network operations or security systems

Violation may result in suspension or termination without refund.

8. Limitation of Liability

PIO SIM is not responsible for:

  • Network interruptions caused by telecom operators

  • Device incompatibility

  • Poor connectivity due to location, coverage, or local regulations

Our liability is limited to the amount paid for the affected service.

9. Changes to Terms

PIO SIM reserves the right to update or modify these Terms & Conditions at any time. Continued use of the service indicates acceptance of the updated terms.

10. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Bangladesh, while also respecting applicable international regulations.

11. Contact

For support or inquiries, please contact us through the official PIO SIM website.